Vendor group members restricted to see tickets only assigned to them

Zubair Alam
Tera Contributor

We have a requirement:
If Vendor Group in checked (see screenshot), the members of such group should only be able to see the tickets assigned to their group only. 
What is the best way to address this requirement? ACL/Query Business Rule??
All help is greatly appreciated. Thanks. 

 

ZubairAlam_0-1735058381032.png

 

2 ACCEPTED SOLUTIONS

@Zubair Alam 

you can have it at task level but ensure it runs only for problem, change, incident

OR

create separate one on each of those tables

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Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

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14 REPLIES 14

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Zubair Alam 

 

Business Rules are good fit here.

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Thanks @Dr Atul G- LNG 

Chaitanya ILCR
Kilo Patron

Hi @Zubair Alam ,
go with the Query BR as it perfectly suits for these kind of scenarios and it won't the security constrains message in the bottom of the list.

 

Regards,

Chaitanya

Thanks @Chaitanya ILCR