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12-24-2024 08:46 AM
We have a requirement:
If Vendor Group in checked (see screenshot), the members of such group should only be able to see the tickets assigned to their group only.
What is the best way to address this requirement? ACL/Query Business Rule??
All help is greatly appreciated. Thanks.
Solved! Go to Solution.
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12-26-2024 06:36 PM
you can have it at task level but ensure it runs only for problem, change, incident
OR
create separate one on each of those tables
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If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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12-30-2024 09:15 AM
Thank you for marking my solution as helpful! The community now supports multi-solution acceptance, allowing you to accept multiple answers.
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12-24-2024 08:55 AM
Hi @Zubair Alam
Business Rules are good fit here.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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12-24-2024 09:13 AM
Thanks @Dr Atul G- LNG
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12-24-2024 09:03 AM
Hi @Zubair Alam ,
go with the Query BR as it perfectly suits for these kind of scenarios and it won't the security constrains message in the bottom of the list.
Regards,
Chaitanya
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12-24-2024 09:14 AM
Thanks @Chaitanya ILCR