version change

Nithin Reddy Ba · ‎05-10-2022

Hello Everyone

I tried to reset and wiped my instance but unfortunately it was rested but to latest version. If anyone can let me know how to move to the Rome version from the current latest version. Thank you

Aman Kumar S · ‎05-10-2022

Hey,

Upgrade is irreversible.

You need to release the instance and request for new instance with Rome Version

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

Best Regards
Aman Kumar

View solution in original post

Community Alums · ‎05-10-2022

Hi @Nithin Reddy Baddam ,

Are you looking for entire upgrade process or for a specific feature or applications like knowledge base.

Nithin Reddy Ba · ‎05-10-2022

Hi

I am looking for entire upgrade process. Actually it got rested and wiped out and they delivered me a san diego version but I would like to move into rome version.

Community Alums · ‎05-10-2022

Hi @Nithin Reddy Baddam ,

Unfortunately, Reverting back to a previous version from the latest one is not possible in Service Now. When we upgrade an instance from lower to higher Service Now displays an Info message too that the later can't be reverted back.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

Community Alums · ‎05-10-2022

Hi @Nithin Reddy Baddam ,

Any update to this ?Any follow-up required? if not

Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep