Vertical scroll bar in Virtual Agent bot

dhivyalaksh
Tera Contributor

5 hours ago

Hi All,
I want to introduce a vertical scroll bar in Virtual Agent. Currently there are no vertical scroll bar and the existing chats are still in place after closing the chat and it is difficult to scroll all the way up in case of checking any old chats. 

dhivyalaksh_0-1757940944357.jpeg

 

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nityabans27
Giga Guru

47m ago

Hi @dhivyalaksh ,
I suppose you can achieve this by changing the widget and css of portal (web client).

  1. Add vertical scroll bar → In the VA Web Client widget CSS, set:

    .va-conversation { 
  overflow-y: auto !important; 
  max-height: 100%; 
}

  2. Auto-scroll to latest message → In widget client controller:

    elem.scrollTop = elem.scrollHeight;

  3. Stop old chats from persisting → Set system property sn_va_web_client.persistConversation = false.

👉 Result: Scroll bar appears, easy navigation to old chats, and no endless history if you disable persistence.

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