View Article - Feedback Attachment not getting attached in the feedback record.

[JamesAngelA]

Hi Guys,
I am currently checking if this is an OOB function from ServiceNow, wherein opening an Article, there is a related link at the bottom of the article titled "View Article". When I click it, Ill be redirected to a page of an article in back-end. Scrolling down in the feedback section, there is a paper clip icon. When attaching using that paper clip icon, and once I attach something and post the feedback comment, the attachment is not getting carry over in the feedback record. Is it an OOB from SNOW or how can I configure this one?

[Community Alums]

Hi @JamesAngelA ,

I took a look into the same in my PDI as well as in my org instances. It seems this is an OOTB configuration.
Although you can take a look into the Business rules present on the table 'kb_feedback' to make a customization. 

One more thing i saw that the attachment do get attached to the article as well as in the sys_attachment table, so making some customization you should be able to link the record back to the feedback.

If my response has resolved your query, please consider giving it a thumbs up ‌‌ and marking it as the correct answer‌‌!

Thanks & Regards,

Sanjay Kumar

[JamesAngelA]

Hi @Community Alums , I will check this as you have suggested, and will make sure to let you know once I have the same findings as you.

Thank you for taking your time to check this. Much appreciated.

[Community Alums]

Sure @JamesAngelA .
No problem hope you find the solution soon.

If my response has resolved your query, please consider giving it a thumbs up ‌‌ and marking it as the correct answer‌‌!

Thanks & Regards,

Sanjay Kumar

[JamesAngelA]

Hi @Community Alums ,

I have opened a PDI and the UI is not the same as I have provided above, this is what I see in my PDI. Can you tell my why is that in my PDI?