View context menu not appearing for any users other than admin

Kevin Gomez1
Tera Contributor

‎04-16-2022 06:23 PM

Hello, I have been experimenting with my ServiceNow instance, particularly the 'views' context menu. I have been fiddling with creating new views for the incident table, along with messing around with the base views.


For whatever reason, the 'view' menu does not show up for any user other than the admin. How do i fix this?
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Maik Skoddow
Tera Patron
Tera Patron

‎04-16-2022 06:44 PM

Hi

please provide more details!

"any users other than admin" can be everyone, including users with no roles.

So it is important to know which roles your impersonated user has.

Kind regards
Maik

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Kevin Gomez1
Tera Contributor
In response to Maik Skoddow

‎04-16-2022 07:04 PM

hello, so far i have impersonated only default users with no roles.

The ITIL role can see the filter context menu.

Is the filter context menu blocked to users with no roles?

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Maik Skoddow
Tera Patron
Tera Patron
In response to Kevin Gomez1

‎04-16-2022 07:15 PM

Hi @Kevin Gomez 

as you can read on https://docs.servicenow.com/en-US/bundle/sandiego-platform-user-interface/page/administer/navigation... users with the "admin" or "view_changer" role can change views.

Kind regards
Maik