VIEW is not changing from default view to any other view in Incident form

sam2076
Tera Expert

‎11-22-2023 01:18 AM

When I am trying to open incident form in any other view, I can see the view is getting changed from the form layout, but beside the context menu Default view is still showing. 

Which is why ATF is not opening the Incident form in any other view.

0 Helpfuls
  • 405 Views
2 REPLIES 2

Maik Skoddow
Tera Patron

‎11-22-2023 01:23 AM - edited ‎11-22-2023 01:24 AM

Hi @sam2076 

 

your question is a bit unclear and without any screenshot it is difficult to understand your issue.

 

So I only can assume that there is any View Rule active which is preventing the view change.

 

Maik

0 Helpfuls

Dr Atul G- LNG
Tera Patron

‎11-22-2023 01:27 AM

Hi @sam2076 

 

Greetings!!

 

Are you trying in ATF or in native view manually. Please provide more screen shot to support you.

 

As @Maik Skoddow  said, please check the view Rule.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls