I followed these steps to make a KB article to be visible for users who don't have ServiceNow access.
But still getting the access rights error. what could be the reason?
Please go to knowledge base and create a new kb base for public use. this way you can manage it at all one place.
- Navigate to Knowledge > Administration > Knowledge Bases.
- create a knowledge base to make it public.
- Go to the Can Read section or tab and remove any entries from the list.
Everyone gets read permission on all articles in that knowledge base. - In the Application Navigator's Filter navigator field, enter sys_public.list and press enter or return.
- In the Page column, look for page named kb_find.
- For kb_find, change the value in the Active column to true.
- In the Page column, look for page named kb_view.
- For kb_view, change the value in the Active column to true.
- As a public user, try <instance>/kb_find.do or try directly the permalink to your kb
