view option is not visible in attachments,only rename and download options are visible.

[SaiA]

View option is not visible in attachments, only rename and download options are visible. This is happening from past three days. Can anyone help me to resolve the issue.

[Dr Atul G- LNG · Accepted solution]

Hi @SaiA 

It’s the same for me as well. Do you have any screenshots showing the view option as well? As far as I know, it only has these two options.

[Dr Atul G- LNG · Accepted solution]

Hi @SaiA 

It’s the same for me as well. Do you have any screenshots showing the view option as well? As far as I know, it only has these two options.

[SN_Learn · Accepted solution]

@SaiA ,

Please check the below:

view option for the attachment 

View option for attachments in KB article 

[Dr Atul G- LNG]

Hi @SN_Learn 

If you see it work on portal

View option is available for the portal view only if the com.snc.documentviewer plugin is active and the property glide.knowman.use_document_viewer is set to true.