view option is not visible in attachments,only rename and download options are visible.

SaiA · ‎03-12-2025

View option is not visible in attachments, only rename and download options are visible. This is happening from past three days. Can anyone help me to resolve the issue.

Dr Atul G- LNG · ‎03-12-2025

Hi @SaiA

It’s the same for me as well. Do you have any screenshots showing the view option as well? As far as I know, it only has these two options.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

SN_Learn · ‎03-12-2025

@SaiA ,

Please check the below:

view option for the attachment

View option for attachments in KB article

----------------------------------------------------------------
Mark this as Helpful / Accept the Solution if this helps.

View solution in original post

Dr Atul G- LNG · ‎03-12-2025

Hi @SaiA

It’s the same for me as well. Do you have any screenshots showing the view option as well? As far as I know, it only has these two options.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

SN_Learn · ‎03-12-2025

@SaiA ,

Please check the below:

view option for the attachment

View option for attachments in KB article

----------------------------------------------------------------
Mark this as Helpful / Accept the Solution if this helps.

Dr Atul G- LNG · ‎03-12-2025

Hi @SN_Learn

If you see it work on portal

View option is available for the portal view only if the com.snc.documentviewer plugin is active and the property glide.knowman.use_document_viewer is set to true.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************