View Options is not present on List on Incident Form.

Kumari Divya · ‎05-31-2024

Hi All

i created 1 View Rule on Incident Form,after clicking on new the incident form come under Self service View by default.

But when we try to change the view after clicking on header,view option is not present on header of Incident form list.

Thanks in Advance

swathisarang98 · ‎05-31-2024

@Kumari Divya i just checked this known behaviour thats how it works out of the box.

Explanation:

We create view rule to enforce a view to end user based on condition so that if the condition are met user should not be able to change the view of the form even it will apply for admin users,

In your case there is no condition so it is enforcing all the user and for all condition one view as default view .

For testing purpose in your view rule add condition state as new and then open incident with both state new and in progress you check the difference that incident with state new will not have option to change the view and the incident state with in progress will have option view to change it.

Reference:

https://www.servicenow.com/community/developer-forum/the-quot-view-quot-section-in-the-incident-form...

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

View solution in original post

Dr Atul G- LNG · ‎05-31-2024

Hi @Kumari Divya

did you try with another view name and other user?

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Kumari Divya · ‎05-31-2024

@Dr Atul G- LNG Yes i tried with others user also and its not working means view itself is not visible on context menu.

I created the same View Rule for Enhancement form and try to make default View when we open the new Form then we are able to see the form in default view but view itself is not visible on context menu.

Note-if we make the view as active as false,then view visible on context menu.

Thanks in advance

Dr Atul G- LNG · ‎05-31-2024

Hi @Kumari Divya

My PDI is down, to chekc this. Did you get chance to look @Amitoj Wadhera solution?

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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smithjohns405 · ‎06-04-2024

I haven't personally attempted that yet. However, if you find my response helpful, feel free to let me know or mark it as a solution. Thanks for sharing your contact details!