'View Rule' not working

[nehasr1288]

Hi,

My issue is that I am not able to get the 'view rules' working for incidents.I have done a small script in the 'advanced' section of the view rules:

The system is only enforcing default view .I have split the users into 2 groups based on roles: itil and INV. I want 2 different views of the incident form for the two of them.but it always shows the default view

[Mark Stanger]

Try this...

// populate the default value for the caller
function incidentGetViewName() {
  if (gs.hasRole("INV")) {
     answer = "YOUR_ROLE_NAME_HERE";
     return answer;
  }
  if (gs.hasRole("itil"))
     return; 
  if (view.startsWith("ess"))
     return;
  if (view == "sys_ref_list")
     return;

  answer = "ess";
}

[nehasr1288]

Hi mark,

Thank you for your reply.I used this script. It gave the 'new' view of the incident form to all the users

[Mark Stanger]

Sorry, this should ask for your view name in the 'answer' variable, not the role name.

// populate the default value for the caller
function incidentGetViewName() {
  if (gs.hasRole("INV")) {
     answer = "YOUR_VIEW_NAME_HERE";
     return answer;
  }
  if (gs.hasRole("itil"))
     return; 
  if (view.startsWith("ess"))
     return;
  if (view == "sys_ref_list")
     return;

  answer = "ess";
}

[lucasita]

Hi, Do you know if that happened also for the sc_req_item? it is not working the view rule with the sc_req_item!