View Rule script to change Views between Portal and internal platform.

[Aki17]

I would like to automatically change Views between Portal and internal platform using View Rule. The condition is like below:

If
- Short description is "1"
AND
- Accessed from Service Portal
Then
Apply "u_1_portal" View

Else if
- Short description is "1"
AND
- Accessed from internal platform (NOT portal)
Then
Apply "u_1" View

I created a View Rule as per the advice in the following thread, but it doesn't work properly.
Could someone please modify the script to ​make it work?

https://community.servicenow.com/community?id=community_question&sys_id=63545a6bdbbe6700d6a102d5ca961937

(function overrideView(view, is_list) {
	
	//get URL details
	var url = gs.action.getGlideURI().getMap();

	//Determine if in portal view
	var isPortal = url.get('portal_id');
	var gr = new GlideRecord('u_target_table');
	
	if(gr.short_description == '1' && isPortal){
		answer = 'u_1_portal';
	}
	
	if(gr.short_description == '1' && !isPortal ){
		answer = 'u_1';
	}

})(view, is_list);

Best Regards,

Aki

[Saurav11]

Hello,

How will you do it without the sysid:-

Try this:-

(function overrideView(view, is_list) {

//get URL details
var url = gs.action.getGlideURI().getMap();

//Determine if in portal view
var isPortal = url.get('portal_id');
var recSysId = url.get('sys_id');
var gr = new GlideRecord('u_target_table');
if(gr.get(recSysId)){
if(gr.short_description == '1' && isPortal){
answer = 'u_1_portal';
}

if(gr.short_description == '1' && !isPortal ){
answer = 'u_1';
}
}

})(view, is_list);

[Aki17]

Hi Saurav,

Thank you for the script, but it doesn't work and views are not set when loading the target table form...

Could you please check where the wrong part is?

[Thameem Ansari · Accepted solution]

Hi Aki,

Try the below code. Its working for me.

(function overrideView(view, is_list) {
	
	//get URL details
	var url = gs.action.getGlideURI().getMap();

	//Determine if in portal view
	var isPortal = url.get('id');
        var sys_id = url.get('sys_id');
        if(sys_id){

	var gr = new GlideRecord('u_target_table');
        if(gr.get(sys_id)){ 
	   if(gr.short_description == '1' && isPortal){
		answer = 'u_1_portal';
	    }
	
	 if(gr.short_description == '1' && !isPortal ){
		answer = 'u_1';
	    }
          }
         }else{
               answer=null;
}

})(view, is_list);

Please mark it as helpful/correct If my answer is helpful in any way,

Best regards,

Thameem

[Aki17]

Hi Thameem,

Thank you for your script!

It worked for Service Portal ("u_1_portal" View), but NOT for internal platform ("u_1" View)...

Could you check if there is any problem with the script?

*The 'u_target_table' is the custom table that extends Case [sn_customerservice_case] table.