View Rule script to change Views between Portal and internal platform.

[Aki17]

I would like to automatically change Views between Portal and internal platform using View Rule. The condition is like below:

If
- Short description is "1"
AND
- Accessed from Service Portal
Then
Apply "u_1_portal" View

Else if
- Short description is "1"
AND
- Accessed from internal platform (NOT portal)
Then
Apply "u_1" View

I created a View Rule as per the advice in the following thread, but it doesn't work properly.
Could someone please modify the script to ​make it work?

https://community.servicenow.com/community?id=community_question&sys_id=63545a6bdbbe6700d6a102d5ca961937

(function overrideView(view, is_list) {
	
	//get URL details
	var url = gs.action.getGlideURI().getMap();

	//Determine if in portal view
	var isPortal = url.get('portal_id');
	var gr = new GlideRecord('u_target_table');
	
	if(gr.short_description == '1' && isPortal){
		answer = 'u_1_portal';
	}
	
	if(gr.short_description == '1' && !isPortal ){
		answer = 'u_1';
	}

})(view, is_list);

Best Regards,

Aki

[Thameem Ansari]

Hi Aki,

Can you do one thing.  At the end of the script before the last line 

})(view, is_list);

Try adding the below info message  as shown below directly to locate the issue.

gs.addInfoMessage(answer);
})(view, is_list);

and share the info message you get

[Aki17]

Hi Thameem,

I got "u_1_portal" message in the Portal, while no message in the internal platform...

[Thameem Ansari]

Please clear you cache in your instance. using cache.do in application navigator. 

and try refreshing the page

[Aki17]

Hi Thameem,

I tried "cache.do" and log in/log out, but got NO message for internal platform ("u_1" View)...

Is there any possibility of what prevents the View Rule from working for it?

[Thameem Ansari]

could you please share the latest screenshot of your code. 

Also add info message at the beginning of your code. just to be sure whether or not the view rule is getting executed in the first place or not