View Rule script to change Views between Portal and internal platform.

[Aki17]

I would like to automatically change Views between Portal and internal platform using View Rule. The condition is like below:

If
- Short description is "1"
AND
- Accessed from Service Portal
Then
Apply "u_1_portal" View

Else if
- Short description is "1"
AND
- Accessed from internal platform (NOT portal)
Then
Apply "u_1" View

I created a View Rule as per the advice in the following thread, but it doesn't work properly.
Could someone please modify the script to ​make it work?

https://community.servicenow.com/community?id=community_question&sys_id=63545a6bdbbe6700d6a102d5ca961937

(function overrideView(view, is_list) {
	
	//get URL details
	var url = gs.action.getGlideURI().getMap();

	//Determine if in portal view
	var isPortal = url.get('portal_id');
	var gr = new GlideRecord('u_target_table');
	
	if(gr.short_description == '1' && isPortal){
		answer = 'u_1_portal';
	}
	
	if(gr.short_description == '1' && !isPortal ){
		answer = 'u_1';
	}

})(view, is_list);

Best Regards,

Aki

[Aki17]

Hi Thameem,

Here is the latest script. I added the info message at the beggining and noticed that the message didn't show up in the target table form (internal platform)...

*It worked for the portal.

(function overrideView(view, is_list) {
        //Check if it's executed
	gs.addInfoMessage("View Rule Executed");
	//get URL details
	var url = gs.action.getGlideURI().getMap();

	//Determine if in portal view
	var isPortal = url.get('id');
        var sys_id = url.get('sys_id');
        if(sys_id){

	var gr = new GlideRecord('u_target_table');
        if(gr.get(sys_id)){ 
			if(gr.short_description == '1' && isPortal){
				answer = 'u_1_portal';
			}
			if(gr.short_description == '1' && !isPortal ){
				answer = 'u_1';
			}
		}
		}else{
			answer=null;
		}
	gs.addInfoMessage(answer);
})(view, is_list);

[Aki17]

Hi Thameem,

After making a small change, the view rule worked perfectly!

Thank you so much.

[shloke04]

Hi,

Please follow the steps below to achieve your requirement:

(function overrideView(view, is_list) {

	// Add your code here
	var isPortal = gs.action.getGlideURI().toString().indexOf('/sp');
	if(isPortal > -1){
		answer = 'Your View Name here'; //Replcae your View Name which you want in Portal
	}else{
		answer = 'Your View Name'; //For Native View
	}
	

})(view, is_list);

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

[Aki17]

Hi shloke04,

Thank you for your script, but I need Short description == "1" condition as well.

Could you include it into your script, please?

If
- Short description is "1"  //Field value of "u_target_table" record.
AND
- Accessed from Service Portal
Then
Apply "u_1_portal" View

Else if
- Short description is "1"  //Field value of "u_target_table" record.
AND
- Accessed from internal platform (NOT portal)
Then
Apply "u_1" View

[shloke04]

Please use the modified script below:

(function overrideView(view, is_list) {

    var url = gs.action.getGlideURI().getMap();
    var sysId = url.get('sys_id');
    var gr = new GlideRecord('incident'); //Pass your Table Name here
    if (gr.get(sysId)) {

       var shortDescription =  gr.short_description;
        var isPortal = gs.action.getGlideURI().toString().indexOf('/sp');
        if (isPortal > -1 && shortDescription == 'Pass your Value here') {
            answer = 'Your View Name here'; //Replcae your View Name which you want in Portal
        } else {
            answer = 'Your View Name'; //For Native View
        }

    }
    // Add your code here
    answer = null; // set the new view to answer

})(view, is_list);

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke