Hi Team,
I'm preparing for CIS-CSM Exam. Please help me to get the answer for below question.
Viewing a customer’s install base in the CSM Workspaces enables customer service agents to: (Choose two.)
A. Close an upsell of related products and services not yet purchased by a customer
B. See the detailed configurations of the products and services deployed for a customer to determine the action needed
C. Trace Information provided in a case to the right product or service to which it relates
D. Monitor related operational services and configuration items that affect service health
I'm bit confused showing the answers in the different site.
Regards,
Sruthi
