Restriction Query

[DEEPAK KUMAR SI]

Hi Techie's,

Need your guidance to achieve an restriction condition.

Table Name : sn_si_incident

Two Views : Default View & Custom View

Default View Support Group(s) : SIRT_L1_SUP, SIRT_L2_SUP, SIRT_L3_SUP

Custom View Support Group(s) : CIRT_L1_SUP, CIRT_L2_SUP, CIRT_L3_SUP , CIRT_L3_SUP

Special Support Group(s) : GIRTMGMT_SUP & AIRT_SUP

Condition Requirement:

1 - Default View Support Groups should only see records assigned to their groups. (all default support groups can see records of one another but only limited to Default View).

2 - Support Group "GIRTMGMT_SUP" can see all the records from both the views.

3 - Support Group(s) : CIRT_L1_SUP, CIRT_L2_SUP, CIRT_L3_SUP should see records of only custom view and also records only assigned to their respective support group.

4 - Support Group "AIRT_SUP" can see all the records from Custom View Only

[Maik Skoddow]

You are mixing two concepts which are not related to each other. With a "View" you configure how data is displayed in a form or list view. However you want to restrict WHAT the different groups are allowed to see. This is done in ServiceNow via ACLs.