viewing updates from the email shows in classic view

[Sandhya23]

Update the worknotes in the workspace view by tagging user with @username, the user receives an email and clicks on the link to view the update, the updates is by default shown in the classic view instead of workspace view.

can this behaviour be changed to show th updates in the workspace view itself?

[Mark Manders]

Update the link within the email.

[Ankur Bawiskar · Accepted solution]

@Sandhya23 

did you identify the email notification and email script for this?

I believe it's this one "Activity Stream @Mention Email" and with email script "ng_activity_mention_body"

In email script make the changes, update line 13 as this, I used SOW as example for workspace

template.print("&nbsp;<a href='/now/sow/record/" + result.className + "/" + result.recordSysId + "'>" + result.linkText + "</a></p>");

If my response helped please mark it correct and close the thread so that it benefits future readers.