VIP indicator on Catalog Task

[Nitin_NOW]

Hello Everyone

I'm trying to work to show the VIP indicator for 'Requested for' field on CTASK form. For this I chose to create a Field style with the value and style in it. Below is how I configured it, but somehow this doesn't work.

'u_task_for' is the field value for 'Requested For' on the CTASK table. When I configured the form layout, it says the field is 'Request.Requested For', so I used the same in the value field i.e. 'sc_request.u_task_for'. Not sure if this is the way. But just   trying to get some suggestions to move forward.

Thanks in Advance.

Regards!

[VaranAwesomenow]

Dear Nitin,

Thanks,

Would you like to share the script that is showing the requested for text in red color on sc_request record, I can take a look and share my inputs.

[Nitin_NOW]

Sure, please find it below.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

var callerLabel = $('label.sc_request.requested_for');

var callerField = $('sys_display.sc_request.requested_for');

if (!callerLabel || !callerField)

return;

if (!newValue) {

callerLabel.setStyle({backgroundImage: ""});

callerField.setStyle({color: ""});

return;

}

g_form.getReference('requested_for', vipCallerCallback);

}

function vipCallerCallback(caller) {

var callerLabel = $('label.sc_request.requested_for').down('label');

var callerField = $('sys_display.sc_request.requested_for');

if (!callerLabel || !callerField)

return;

//check for VIP status

if (caller.vip == 'true') {

var bgPosition = "95% 55%";

if (document.documentElement.getAttribute('data-doctype') == 'true')

bgPosition = "5% 45%";

callerLabel.setStyle({backgroundImage: "url(vip_user.png)", backgroundRepeat: "no-repeat", backgroundPosition: bgPosition, paddingLeft: '30px' });

callerField.setStyle({color: "red"});

} else {

callerLabel.setStyle({backgroundImage: ""});

callerField.setStyle({color: ""});

}

}

Regards!

[VaranAwesomenow]

Thanks Nitin.

When I tried to run just the core script (w/o the callback function all of that ) It worked for me in RITM

I made this onload script

function onLoad() {

    //Type appropriate comment here, and begin script below

    $('label.sc_req_item.request.requested_for').down('label').setStyle({backgroundImage: "url(images/icons/vip2.gif)", backgroundRepeat: "no-repeat", backgroundPosition: "5% 45%", paddingLeft: '30px' });

    $('sys_display.sc_req_item.request.requested_for').setStyle({color: "red"});

}

It showed both the icon and changed the color to red. But the difference being in your case the field is read only and mine its read write, I see that the 'Requested For' is read only on sc_task table

So, If you do a inspect element on the requested for field you will see that the label has sys_readonly.sys_display_sc_task.request.requested_for. This is what is causing the name to not apply the red color. I tried but I dont know how to work around it..

[Miara22]

Hi I am looking for the same like VIP show message for Requested_For on sc_task table but not working...on sc_task the Field Request.RequestedFor in list

layout. Any suggestion

[Community Alums]

Hi,

Please take a look OOTB Client script to show the VIP symbol on incident form and create the Similar script for your request table.

It will work i believe because few months back , i had tried it, it was working and showed the VIP symbol near the requested for field.

OOTB client script name - Highlight VIP Caller

Thanks,

Vikas