virtua agent

[shivaadapa]

What kind of VA conversations were done using virtual agent?

what kind of channel are used for most number of times in Virtual agent conversations?

[Anand Kumar P]

Hi @shivaadapa ,

With VA bot  , you can create a new incident, check for existing incidents assigned to the logged-in user, view information such as Ticket Number, State, Short Description, and Requestor. Additionally, you can also review existing requests assigned to the logged-in user and engage in live agent conversations, Password Reset, Knowledge base access. Whatever conversations you have done with bot will store in sys_cs_conversation table.

Please mark it as helpful and solution proposed if it resolves your query.

Thanks,

Anand

[Community Alums]

Hi @shivaadapa ,

That depends on the module you are using this Virtual agent for !!

For Example https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer...