Virtual Agent Access Restriction w/ User Criteria

[nathandanek]

Hi all,

I am trying to restrict certain users from being able to see the Virtual Agent widget on the employee center pro homepage and I believe I should be able to use user criteria to do so based on this plugin description that I have installed:

 

However, when I go to my virtual agent widget and try to add user criteria in the "can view" / "cannot view" tabs, I do not have that ability. I have enabled this feature in the service portal properties as well, per the directions in the documentation.

Any help would be greatly appreciated!

Thanks,

Nathan

[Peter Bodelier]

Hi @nathandanek 

Is that the sn-va-sp-widget widget in your screenshot? If so you should be able to add the user criteria if you are in the Virtual Agent Service Portal Widgets scope.

[nathandanek]

Yeah, I thought that would be the case, but I tried this and still nothing unfortunately.

[Peter Bodelier]

Meaning, you can't add the UC, or they are not doing what you expect?

[nathandanek]

Meaning I cannot add the UC. There is no button for Edit and New as there is for other areas of Servicenow where I add UC