Virtual Agent Access Restriction w/ User Criteria

nathandanek
Tera Contributor

Hi all,

 

I am trying to restrict certain users from being able to see the Virtual Agent widget on the employee center pro homepage and I believe I should be able to use user criteria to do so based on this plugin description that I have installed:

 Screenshot 2023-12-08 at 8.58.38 AM.png

 

However, when I go to my virtual agent widget and try to add user criteria in the "can view" / "cannot view" tabs, I do not have that ability. I have enabled this feature in the service portal properties as well, per the directions in the documentation.

 

Screenshot 2023-12-08 at 8.50.58 AM.png

 

Any help would be greatly appreciated!

 

Thanks,

Nathan

 

5 REPLIES 5

Did you ever find a solution to this?