Issue:
In our Virtual Agent, when I type "I want a mouse", it correctly displays multiple catalog item options (like Specific Mouse, Dell Compatible Mouse, etc.), which is working as expected.
However, I've noticed that:
If the selected catalog item does not have any variables, the Virtual Agent shows a message:
"It seems like there was no question defined on item."
Instead of showing this message, I want the VA to automatically submit the catalog item request (since there are no variables to fill in) — without requiring user input.
What I've Tried:
Checked the Virtual Agent Topic and dialog flow.
Looked at the LLM-driven "Request Catalog Item" topic logic.
Used a block copy of the topic to test, but it throws an error when previewed.
What I'm Looking For:
Where can I find the configuration or logic that generates this message?
How can I modify or suppress this message, and allow the catalog item to submit automatically when there are no variables?
@Dr Atul G- LNG
Hi @Amitlokre
Steps to Follow:
-
Go to Virtual Agent (VA) → Designer
-
Open or search for the topic: Request Catalog Item (LLM)
-
Once opened, locate the record you need to update
-
To change the message or response, go to the UI Message section and update it as needed
Hi @Amitlokre
Steps to Follow:
-
Go to Virtual Agent (VA) → Designer
-
Open or search for the topic: Request Catalog Item (LLM)
-
Once opened, locate the record you need to update
-
To change the message or response, go to the UI Message section and update it as needed
