Virtual Agent clear previous chat upon finishing the chat

[Mark Roethof]

Hi there,

When a chat is finished, a new chat automatically is started by the Virtual Agent. Both chats separated by dashes. Would it be possible to clear the previous chat upon finishing, so the new chat starts with a blank screen?

I know it is possible to clear the history upon starting a new session with the Virtual Agent (sysparm_skip_load_history=true). Though, this concerns a current session. I did already try a server-side refresh, but "An unrecoverable error" is the result (action.setReturnURL).

Any ideas?

Kind regards,
Mark

[rad2]

Hey Mark,

Have you checked this link - https://community.servicenow.com/community?id=community_question&sys_id=dc5d23a2db1d6f80107d5583ca96...

Hope this helps!

[Mark Roethof]

Hi rad,

Unfortunately, that's about opening a new session with the Virtual Agent. Not about current sessions ending a chat/starting new chat. 

Kind regards,
Mark

[Mark Roethof · Accepted solution]

Opened an enhancement request for this.

Kind regards,
Mark

[Isaac Vicentini]

Hi Mark!

Did you find a solution for this?

Regards,
Isaac