Hello,
We are setting up Virtual Agent and I am not sure if I'm missing something.
I've activated the following Plugins:
- Glide Virtual Agent
- ITSM Virtual Agent Conversations
- Customer Service Virtual Agent Conversations
I am watching some training videos on this, and on the left Nav it seems like I'm missing some items.. for example, I don't have a module called "Collaboration" which includes "Chat Setup" and "Branding Setup". Am I missing something? I also seem to be missing "General Settings" under the Virtual Agent module. I've added screen shot. Any tips are appreciated
Thank you!
Hi,
I guess that part was removed from Rome Version and not available for Fresh installations.
If you have installed Virtual agent plugin on Quebe or prior versions then you can find these Menu and Modules after upgrading to Rome.
If you are installing it on Rome or Later then this Chat Setup and Collaboration menu's are not available and all modules related with Virtual Agent are placed under 'Conversational Interface' Menu. To setup your virtual agent you need to follow 'Conversational Interface Guided setup'.
Thanks,
Anil Lande
Also note, that with San Diego the structure changed again.
When choosing "Settings" (with contains amongst others the branding), a new page will be opened.
If my answer helped you in any way, please then mark it as helpful.
Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP
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