Virtual Agent - Collaboration - Chat Setup not available on left nav

[Sandy7]

Hello,

We are setting up Virtual Agent and I am not sure if I'm missing something. 

I've activated the following Plugins: 

- Glide Virtual Agent

- ITSM Virtual Agent Conversations

- Customer Service Virtual Agent Conversations

I am watching some training videos on this, and on the left Nav it seems like I'm missing some items.. for example, I don't have a module called "Collaboration" which includes "Chat Setup" and "Branding Setup". Am I missing something?  I also seem to be missing "General Settings" under the Virtual Agent module.  I've added  screen shot.  Any tips are appreciated

Thank you!

[Mark Roethof]

Hi there,

Any follow-up needed? Or was my answer sufficient?
Let me know.

If your question is solved, please close the topic by marking my answer as correct. This will help others searching for a similar question and will remove the topic from the unsolved list.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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