Virtual Agent error when using topic picker "Your test phrase triggered a different topic"

[Ryax]

I have an issue with one of my Virtual Agent topics whereby when the topic is selected from the topic picker an error appears as below:
"Your test phrase triggered a different topic. Go back to the NLU Settings tab and make sure this phrase is tied to the correct intent."

Whereas if I try to access the topic by using NLU and typing "Speak to a Service Desk analyst" (the same as the title used in the topic picker) then it works without issue.

I have checked the NLU intents for this and other topics and I cannot find any other topics that have anything remotely similar. When I also use the 'Test model' functionality within the topic the phrase "Speak to a Service Desk analyst" only picks up this topic.

Can anyone help me make sense of the above error and what I need to change to get this working?

Thanks

Rich

[Krissy]

any luck on this?

i am having a similar issue. when i select the "show me everything" button, it shows my topic but when i select the topic, i get the same error: Your test phrase triggered a different topic. Go back to the NLU Settings tab and make sure this phrase is tied to the correct intent."

[JLeong]

I am also having the same issue 😞

[Rubina Khatun1]

1 step - Train your NLU model and then Published 

2 step - Virtual Agent > designer > select your topic name > Properties > setup you desire NLU here 

[MR1]

Issue was resolved?