Virtual agent error

nicolas90
Tera Contributor

Hello

 

I'am new in serviceNow development program and i'm facing an issue with virtual agent.
Below my project :
I would like to use the VA UI to get user questions and in the background use an API to get answer with a Q&A tools with GPT.
So the workflow is : User input through VA > Use a Topic Block to Call REST > REST Call to my API > Response from API > VA write back answer to the user.

I know it's working because i can use it on a fresh Dev instance of a collegue, but it do not works on mine where we have a few developments that i would love not to loose them !

I probably made a miss configuration somewhere !


I have attached error message when i tried from the topic block test, but the virtuall agent flow and the rest message is working when i test them separetly

Can some one coud help me on that subject ?

 

8 REPLIES 8

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

Can you re-share the attachment? It's not opening for me.

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

Yes of course

MarkRoethof_0-1693575338041.png

 

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

I have the same error, but it's opening well after download, i do not know why