Virtual agent error
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09-01-2023 05:57 AM
Hello
I'am new in serviceNow development program and i'm facing an issue with virtual agent.
Below my project :
I would like to use the VA UI to get user questions and in the background use an API to get answer with a Q&A tools with GPT.
So the workflow is : User input through VA > Use a Topic Block to Call REST > REST Call to my API > Response from API > VA write back answer to the user.
I know it's working because i can use it on a fresh Dev instance of a collegue, but it do not works on mine where we have a few developments that i would love not to loose them !
I probably made a miss configuration somewhere !
I have attached error message when i tried from the topic block test, but the virtuall agent flow and the rest message is working when i test them separetly
Can some one coud help me on that subject ?

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09-01-2023 06:03 AM
Hi there,
Can you re-share the attachment? It's not opening for me.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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09-01-2023 06:24 AM

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09-01-2023 06:35 AM
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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09-01-2023 06:48 AM
I have the same error, but it's opening well after download, i do not know why