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Virtual Agent feedback survey customisation

Ruchi Kumari1
Tera Expert

‎05-27-2025 03:16 AM

Hello,
I'm working on integrating a custom survey/feedback mechanism into my virtual agent and would like to modify the out-of-the-box (OOB) survey format. Is it possible to customize the feedback experience and structure?

OOB survey :

RuchiKumari1_0-1748340835916.png


Expected :

RuchiKumari1_1-1748340859719.png

 

Is this feasible ?

 

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