Virtual agent for the Pilot Group

[archie5]

Hi All,

We recently configured nowAssist with VA and need to make sure it is set to be available to a pilot group only at this time. I saw a configuration on the agent chat (Now Assist in VA Chat Config) where we can add a role, however that looks like for the live agent?

Any help is greatly appreciated!

now/nav/ui/classic/params/target/sp_agent_chat_config.do%3Fsys_id%3D3677d262ebf131102b57e53069522853%26sysparm_record_target%3Dsp_agent_chat_config%26sysparm_record_row%3D1%26sysparm_record_rows%3D4%26sysparm_record_list%3DORDERBYorder

Thank you.

[kaushal_snow]

@archie5 ,

You control it through configuration on the agent chat/va setup itself by restricting which users/roles see the widget or chat......so instead of relying on the default behavior that shows virtual agent to all portal users you should configure the agent chat record (sp_agent_chat_config) to include only specific roles that your pilot group has or use portal widget customisation with user criteria so only pilot users see/launch VA......

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.