pre-chat questions
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2 hours ago
While using the chat support option in CSM, customer starts a chat conversation from the service portal. Then it routes the customer to the available agent using AWA.
Can we show few options to select when the customer starts a chat conversation?
Based upon the selected option, the customers will be routed to appropriate group/agents(using AWA).
We can not use Virtual Agent(VA) with the standard license. So what other options do we have?
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an hour ago
We want something, but we don't want to pay for it.
That means that you will have to build it yourself. Custom widgets, custom code. And everything will need to be maintained on every patch and upgrade. In the end it will be less expensive to pay for the OOB solutions. You can just simply start using them on the day they are activated.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
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33m ago - last edited 32m ago
Ha Haaaa. yes, we call them client. Anyway ,Thanks for your suggestion. so custom widget is the only option we have?
