Virtual Agent Genius Result URL Routing

[johansec]

So we have a catalog item page we created and like the way it looks . When a user searches for the specific catalog item in virtual agent, the genius results find it. When they click request I want it to take them to our page not a popup. 

I have had partial success with conversational interfaces > Settings > URL Navigation and updating the default for when table is catalog item .

So now one catalog item I search for will take us to the page we want but there are still some catalog items that take us to this modal. 

Here is what the URL looks like that I do not want 

/now/virtual-agent/content/catalog/c7ed1b74db0b2d50b1b264441396197e/d36cf6f1dbf83a333bd345ab5e961967/387ac13adbe50333e01e3fd3e4961992/bf7a053adbe53330e01e3fd3e29619e5/fc7ac13ad3330650e01e34d3e296199a/ask_genius_helpful/?referrer=popup&engagement_channel=va

Where can I configure this to not go here ?

Any help would be so great thanks guys 

[Eoghan Sinnott]

Hi,

Have you had any luck trying to fix this? I have a similar issue with the Genius result on our AI Search on the portal. For a specific catalog item it is pointing to an outdated URL and cannot find a way to update it to go to the correct link. The link on the catalog item itself is correct, but the genius result is adding in a prefix along the URL and returning an error.

Thanks, 

[johansec]

No I have not, I was excited to see a reply and hoping someone could help. The modal that pops up from this distorts the catalog item image terribly bad too and it looks awful. I have to demo it tomorrow in its current state. I wish we could figure something out. 

[Shree123]

Hi @johansec  
Wondering if you ever found a solution for this? I have a similar requirement. I understand it has something to do with EVAM. Alternatively, I can write a search script post processor and that should work. But want to see if you got anything which makes it easier.

[Shree123]

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1279614