Virtual Agent - Keywords

[Jonathan102]

Hi all,

I am trying to find how to add/find where the keywords are stored that Virtual Agent recognizes.  For example, if you open virtual agent and type in "Hi", it kicks off a topic.  I think "bye" will end/exit the conversation. 

It seems like I came across mappings one day that showed which topic would kick off according to what word was entered but I can't find it now.

Thanks in advance, 

Jonathan

[Jonathan102 · Accepted solution]

I finally tracked down the table these keywords are stored on:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1000112

[Dotychczas]

sys_cs_contextual_action_list.do