Virtual Agent multiple queues

[Sergey Sidorin]

I have two service portals on my PDI. I created two virtual agent configurations, two greeting configurations based on portal name. Even though these greeting switching rules work as expected, both chats still write to the same queue!

Service Portal Agent Chat Config is default, is bound to "Service Porta", has default script:

(function($sp) {
return { 
chat_queue: $sp.getValue('chat_queue')
};
})($sp);

My custom configuration is bound to my portal, has script:

(function($sp) {
return {
chat_queue: "myportal",
branding_key: "myportal"
};
})($sp);

How can I isolate this virtual agent chats if a user works on both portals simultaneously?

[Hardik2109]

In the Agent Chat Configuration record, add "live_agent_only : true", and the chat client will directly open Agent Chat. 

[Sergey Sidorin]

I'm sorry, but the issue is not about Live Agent Chats, only about Virtual Agent Chats.

[Sergey Sidorin · Accepted solution]

I was unpleasantly surprised that Virtual Agent Chat is bound to user account. That means, if I open multiple browser windows with different sections of the same ServiceNow site, they will share chat history. Such a pity.