For me I created a script variable called agent_online:
(function execute() {
if (vaSystem.isLiveAgentAvailable()) {
return true;
} else {
return false;
}
})()
Once that was created the items below will complete the process, but it sounds like your schedule on the Queue needs to be adjusted. From my experience unless I set the schedule for 24/7 I would have that experience. I think it is misleading that this is for the live agent while instead this is for the capabilities as a whole. That was also part of the reason for the second response.
After the variable has been created Agent Online branch condition is (Screenshot below):
(function execute() {
return vaVars.agent_online == true;
})()
While on the Agent offline branch condition is (Screenshot below):
(function execute() {
return vaVars.agent_online == false;
})()
Then finally the Connect To Agent Script Action a few steps under short description, I added a deflection pattern for example, from the image above:
(function execute() {
if(vaSystem.isLiveAgentAvailable()) {
vaSystem.connectToAgent();
}
})()
Right, it's because of your schedule. Set it to something that is 24/7 and willing to bet you it works. I also made an update to above about this but betting you read it first.
