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a month ago
I am using the Virtual Agent Web Client widget in Employee Center.
In one instance, the input field shows “Click here to start a new conversation” and is active.
In another instance, the input field is inactive and nothing is displayed.
Both instances are using the same widget and topics.
What settings could control whether the input field is active or inactive?
Thanks in advance!
Solved! Go to Solution.
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2 weeks ago
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a month ago
can you post screenshot to understnad the issue in better way.
Also if you would like to see something similar happened in below thread , have a look at it
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2 weeks ago
It may have been restricted by user criteria. Thank you.
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2 weeks ago
Hi,
The simple answer is - It can be restricted by user criteria.
Refer to the following
See Configure Agent Chat in Service Portal in order to use a standard implementation. It is recommended not to remove Greeting or Topic Picker from Greeting.
