Virtual Agent not ending conversations

[igorlopes12]

Hi guys, I'm trying to get VA to end conversations right after the user sends any command like "bye, good bye, bye bye" right after starting the conversation. What's happening is that these phrases are going to AI Search, can anyone help?

[Aishwarya_01]

Hello @igorlopes12 
I'm also facing the same issue. Did you get any solution on this? 

[yoga1]

I am facing the same thing. Any update?

[AishwaryaM20522]

Hello @yoga1 

Please go through the below article,it will definitely help you to resolve this issue.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1000112

[yoga1]

Hi Aishwarya,

thanks for your reply. The problem is when I type "bye" right after "hi".. see screenshot below, it isnt recognizing the command