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Virtual Agent not ending conversations

igorlopes12
Tera Contributor

‎03-11-2024 12:22 PM

Hi guys, I'm trying to get VA to end conversations right after the user sends any command like "bye, good bye, bye bye" right after starting the conversation. What's happening is that these phrases are going to AI Search, can anyone help?

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AishwaryaM20522
Tera Contributor
In response to yoga1

‎12-04-2024 09:16 AM

Hello @yoga1 

Could you please confirm once that the virtual agent greeting and closing setup topics included in topic discovery are true or not?

If it is not true, please make it true and then test it once.

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