Virtual Agent on PDI Acting Weird and giving error

[NikunjB123]

Hi All,

I really need your help as i am stuck for scenario here and i think i am doing everything right maybe if the instance is broken or maybe i am missing something.

I have built the below flow (ideally it should run on "AI Search" BUT on my instance Neither the NLU or AI Search is enabled)

The flow is below i am getting input from user and passing that search as query in contextual search. But it still does not work. please help

I have also out sys_id of the search context which is out of the box called "Knowledge and IPC"

When i do test the error message is 

On my PDI NLU is not working. could that be cause? but i am using contextual search and nothing to do with NLYU correct?

#virtualagent 

[Dr Atul G- LNG]

That is expected behaviour @NikunjB123  The NLU in the backend has some features required to run VA, and these are either available in the SN store or through paid plugins, which we cannot use on PDI.

[NikunjB123]

Hi Tera,

Thank you your reply - does that mean in the PDI we cannot make any virtual agent conversations around contextual search, AI Search or NLU? reason for asking is i have been given task for interview and trying to perform this exercise but does not seem to work at all and trying since days

[Dr Atul G- LNG]

Correct. AI search and NLU as full not availbe in pdi.

[NikunjB123]

Can you confirm if the NLU was enabled - then the way i am doing was the correct way? putting sys_ID of search context into contextual search is the way to do?

i am trying to do below

Hi Atul,

Appreciate your response to my post. What i am trying to achieve here is 

• AI Search on initial query (Since AI is not enabled i am doing contextual search topic block)
• Display results
• If no results are found then open incident depending on the urgency.

but does not seem to work . does this not work on PDI? am i missing something?