Virtual Agent redirect to other topic

[Mark Roethof]

Hi All,

I'm wondering If if would be possible to redirect within the Virtual Agent, to another topic? This to make topics not to big, more scalable, perhaps reusable, etc..

I did try to use a Script Action with amongst others:

action.setRedirectURL('...');

Though, no luck.

I would like to redirect the topic to for example:
https://instance.service-now.com/$sn-va-web-client-app.do?sysparm_topic=TOPIC_SYS_ID
(this piece does work if you want to open a topic directly)

Any ideas on how to achieve this?

Kind regards,
Mark

[asifnoor]

Hi Mark,

There is no direct redirection available. However, you configure a BOT response as Link and show a link which when clicked can be redirected to another page.

For more information, refer to this link

https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/virtual-agent/referenc...

Kindly mark the comment as a correct answer and also helpful if it answers your question.

[Mark Roethof]

Hi asifnoor,

Thank you for your response.
I do understand what you are mentioning, though it's not what I described/what I'm after. It's not about displaying a link to a task, a record, etc.. It's about redirecting or something to a different Virtual Agent topic.

There are several service scripting possibilities, though not everything works. I will just keep trying things out.

[asifnoor]

Sure.

Do update if you find anything that redirects to another topic successfully.

[Mark Roethof · Accepted solution]

Hi gave feedback that this is not possible and would be a nice enhancement request. So I submitted an enhancement request for this.