Virtual Agent script not working

[Kri]

I wrote the below script for Live Agent customization but I'm not getting the right output

(function execute() {          
if(vaSystem.isLiveAgentAvailable()) {    
   vaSystem.connectToAgent();     }     
else {       
return 'Live agent is not currently available. Please check back later.';     
}   
})()

Output

@Community Alums @Mark Roethof @Ankur Bawiskar @Community Alums 

[Mark Roethof]

No just an xml file of a sys_cs_topic record.

Agent Chat configuration script I'm testing with:

(function($sp) {
    var isVAActive = GlidePluginManager.isActive('com.glide.cs.chatbot');
    var configObj = {
		live_agent_queue: $sp.getDisplayValue('sp_chat_queue'),
        branding_key: 'ec_branding',
        portal: $sp.getValue('url_suffix'),
        live_agent_only: !isVAActive
    };
    return configObj;
})($sp);

Kind regards,
Mark

[johndoh]

This seems like a duplicate of - Virtual agent not allowing new conversation - ServiceNow Community