Virtual Agent Simulator Task "Create NLU Intents" Issue

Juan Tiburcio
Tera Expert

Hi, I have an issue in Now Learning with the Virtual Agent Simulator task "Create NLU Intents" as I tried creating the NLU intents, but I keep receiving the error message in my Now Learning Instance:

"Some features may not be available because the connection to NLU Service is not available. Please try again after sometime, if the issue persists log an issue with Support."

JuanTiburcio_0-1722241607063.png


Does anyone know how to fix this issue? 
Thank you

1 ACCEPTED SOLUTION

Juan Tiburcio
Tera Expert

Ok, so I filed a case, and I was sent an article for this Issue, and this works:

Resolution

Repair System Properties, Repair Machine Learning Settings, Sync Vocabulary Sources and Create an NLU Model

  1. Login to your lab instance.
  2. Change your application scope to 'Global'
  3. go to Lab Management > Repair System Properties
  4. go to Lab Management > Repair Machine Learning Settings > Click Reset Machine Learning Settings and wait for the 'Machine Learning has been reset' message.
  5. Navigate to NLU Workbench > Vocabulary Sources. Result: The Vocabulary sources window shows all available Source tables and the Current status for each. By default, all source tables are not synced.
  6. For each row in the list, hover over the column to right the Refresh column, and click the Sync icon. This will initiate the Sync process for the source table in that row. In this example, the sync process for the Catalog Item table will begin
  7. You can now change your application scope back to the scope you was working in before and try to add intents or train the NLU model

View solution in original post

7 REPLIES 7

IvoŽ
Tera Contributor

Thanks a lot Juan Tiburcio, I am getting stuck on step 6. All ServiceNow tables in the Vocabulary sources give me an error when I try to sync them. Have you encountered this issue?

IvoŽ
Tera Contributor

More context:
When I click on the button "Reset Machine Learning Settings" I get this error: Error: Alias Connection type must match Connection type of record and alias must be of type Connection and Credential.

When I open Connection and Credentials Aliases - ServiceNow NLU - there are no connections configured. Could that be the problem? I just got a fresh instance for the Virtual Agent Assessment Simulator course.

IvoŽ
Tera Contributor

I gave my PDI a break for a couple of hours and now I am able to create intents. I don't know how, but it works