Virtual Agent - vaSystem.switchTopicByName passing variable

[js20]

Hello is there a way when dynamicly switching to another topic, to pass my variable from topic1 to topic2?

Thanks

[vermaamit16 · Accepted solution]

Hi @js20 

Yes, you can do that via context variable. Refer https://www.servicenow.com/community/virtual-agent-nlu-forum/pass-variables-between-topics/td-p/2730...

Thanks & Regards

Amit Verma

[StefanoZ]

@vermaamit16 Are you aware about official docs/courses where some more explanation is given about Context Variables?

[vermaamit16]

@StefanoZ 

Below links might be helpful to you :

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/conversational-i...

https://www.servicenow.com/community/virtual-agent-nlu-articles/50-un-documented-virtual-agent-varia...

https://www.servicenow.com/community/virtual-agent-nlu-articles/how-to-transfer-a-chat-to-a-specific...