Visibility of Case task in CSM Portal for customers

Jaydeep Yadav
Tera Contributor

Hi Everyone,

 

We have a requirement to show Case task in CSM Portal for customers.

Can someone guide me in this as I am new to CSM.

 

#csm

1 REPLY 1

Maik Skoddow
Tera Patron
Tera Patron

Hi @Jaydeep Yadav 

there is no simple configuration or switch to achieve this as case tasks are processed by internal users only and thus are not visible to external users.

But ServiceNow provides a document which describes what to do in order to also other tables visible to customers like incident, problem, etc.

You can take the instructions as a blueprint and also make case tasks visible.

See https://nowlearning.servicenow.com/nowcreate?id=nc_asset&asset_id=51f04dfbdba78194ad1cf9c8f49619be 

Maik