Visibility of Case task in CSM Portal for customers
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08-29-2023 02:48 AM
Hi Everyone,
We have a requirement to show Case task in CSM Portal for customers.
Can someone guide me in this as I am new to CSM.
#csm
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08-29-2023 04:12 AM
there is no simple configuration or switch to achieve this as case tasks are processed by internal users only and thus are not visible to external users.
But ServiceNow provides a document which describes what to do in order to also other tables visible to customers like incident, problem, etc.
You can take the instructions as a blueprint and also make case tasks visible.
See https://nowlearning.servicenow.com/nowcreate?id=nc_asset&asset_id=51f04dfbdba78194ad1cf9c8f49619be
Maik