Visual bug OOTB when zooming out

[Miriam Berg]

Hi everyone,

There seems to be a bug with presenting Reference Variables in the Service Portal, when you zoom out. Borders of the field disappear depending on what zoom level you are on. My customers have found this issue while testing.

I checked and it appears for my Windows 10 computer:

• Both in my customer's instances and in my personal OOTB instance on Jakarta
• Browers I tried and found it in: Chrome (latest version), Edge(latest version) and Internet Explorer 11.
• Not in Firefox (latest version)

• Also tried macOS 10.12.6 (Found the bug in the latest version of Chrome, not in Firefox)

Try with for example

/sp?id=sc_cat_item_guide&sys_id=6690750f4f7b4200086eeed18110c76 (New Hire)

/sp?id=sc_cat_item&sys_id=29a39e830a0a0b27007d1e200ad52253 (Password Reset)

Some examples of how it looks - on zoom levels less than 100%:

(Zoom : 80%, Browser: Edge):

(Zoom : 75%, Browser: Edge):

(Zoom : 60%, Browser: Edge):

(Zoom : 75%, Browser: Chrome):

(Zoom : 80%, Browser: Chrome):

(Zoom : 67%, Browser: Chrome):

(Zoom : 75%, Browser: IE11):

(Zoom : 60%, Browser: IE11):

I don't have a HI account at the moment so that's why i'm sharing it here.

bianca.vaccarini Help!

[bianca_vaccarin]

Oh! Interesting. Also, I appreciate the thorough testing notes. Hmm I'm not able to find any info on it. omid.borjian brandon.may jordanv have you guys seen this before?

[Brandon May]

Hi Miriam,

I was unable to replicate the issue in edge. I zoomed all the way down to 40% but couldn't get anything to distort...

I'm using Windows 10. What is your OS and screen resolution when replicating this?

[Miriam Berg]

Hi Brandon,

I believe it was 1680x1050, Windows 10. (and with macOS 10 like I wrote above)

Interesting issue! Maybe only shows up for some resolutions then?

/Miriam

[Goran WitchDoc]

Latest Chrome, at 50%, 67% & 75% its gone with resolution 1920x1080. Kingston Release