Report to get all tickets assigned to an assignment group in the last 8 hours
Hi Team,I am trying to Generate a Report to get all tickets assigned to an assignment group in the last 8 hours.Can you please help?
Forum Posts
autoapprove the request from serviceNow to sailpoint .
in my sailpoint workflow<Workflow configForm="Provisioning Workflow Config Form" handler="sailpoint.api.StandardWorkflowHandler" libraries="Identity,Role,PolicyViolation,LCM,BatchRequest" modified="1726764605398" name="AIZ - Access Request LCM Provi...
Configure Edit Button slush bucket UI Action
Hi everyone,When configuring with a UI Action the Edit button for a related list, the slush bucket on the right side box is pulling records from both the table that we configured and it's child table.We only want records from the parent table.parent ...
UI action on the Incident list for currently selected incidents
How to create an UI action on the Incident list and when I click on it to inform the user how many incident records are selected currently?
ITSM Mobile Agent App
In the ServiceNow Mobile Agent, I want to control the visibility of a specific field based on the value of the Configuration Item field. If the Configuration Item field is empty, the other field should be visible; if it is not empty, the other field ...
Duplication of work notes while Copying task work notes from one task to another task of Same RITM
Hi All, I have a requirement to copy Work Notes from One task to another Task of Same RITM.I have created the Business rules After to achieve this but the issue is when i am trying to post work notes in any one of the task it is getting duplicated w...
Custom Agent Assist icon is not visible on the Service Operations Workspace
I have created the "Custom Agent Assist icon" in the SOW and, it was not visible on the Service Operations Workspace, any help will be highly appreciated Thanks
Resolved! Workspace List Item - Hide Compose/Activity Middle Pane (How?)
I need to permanently hide the Compose/Activity middle pane in the screen capture below.The workspace was built for a tasks table derived from the base Tasks table in Tokyo. This is the view of one record from a simple list placed on the workspace h...
Report related
Need a filter to see all inflows to an assignment group for the past 8 hours?This should include both new tickets and old tickets.
Left outer join on a database view
I have a field on the sn_hr_core_profile table that indicates if a Performance Assessment is outstanding for that user. I am attempting to create a report for users who have this field = Yes, but the manager has not submitted a performance assessment...
Resolved! where is basic auth profile stored ?
SEE image i need to remove these profiles
HI All
I would like to create a yearly schedule that will run on the first Monday of every jan month
Null doesn't work while setting values
Hi,In my scripted rest api I'm receiving some values which I'm using to set values in a tablevar Exception_Name="";var name="";name=entry.name;Exception_Name=entry.Exception_Name;var gd=GlideRecord("u_custom_table");gd.addQuery("u_name",name);gd.quer...
How to scroll to empty 'Resolution notes' field on click of 'Resolve' button in workspace?
If 'Resolution notes' field is empty and when agent clicks 'Resolve' button in workspace, 'Resolution notes' field should become mandatory and control should scroll to it. I tried with below methods in workspace but no luck.g_form.showFieldMsg('close...
