Hello all, i have a problem that the GROUP_CONCAT_DISTINCT setting for .getAggregate on a reference field to the user or group table doesn't return a SysId but the name instead. i have the requirement to get all users and groups which are referenced ...
When a ticket is closed with a specific subcategory, can we get a follow-up ticket in 30 days that says "Audit user activity"
I'm facing an issue with the Location field dropdown in ServiceNow. There are a number of locations (e.g., "350") that shouldn't appear in the list. When I check the "Location Type" of these records, many of them are floors, but the issue is that the...
Hello, I am a developer now need to work with ATF as well, I am learning ATF and stuck with one small query What is the difference between "Test Suite Tests" and "Child Test Suites" ? Thanks in advance
I made a silly mistake of selecting an incorrect update set instead of the Default update set while doing testing on the custom URL feature. Now, I want to move these 3 customer updates to the Default update set QUICKLY. My current way is taking a lo...
Has anyone found a way of displaying limited details on what an approvers are approving in say a My Approvals list view. Always getting feedback back that they would like to know in summary what the approval is for without having to drill into the a...
I've got a script include with the following function: currentData: function(spcRecord, currentCapability, currentProvider, currentRecipient, currentStatus) { gs.log('MH The current UBS record is ' + spcRecord); gs.log('MH The c...
Hello friends! How would you massage data (on the server side) from a table before handing it over to widgets used on a portal or before sending it as a response from (an out of the box) REST API? On forms, I use display business rules to massage co...
Hi ,The OOB Business rule Populate Assignment Group based CI/SO is working fine the only condition not working is the ELSE it is executing but the assignemnt group is not populating. we tried with SYS ID and Name as well. (function executeRule(cu...
Installed HAM Pro Plugin and followed the steps in guided setup and enabled Content Service as well. The Normalization is working fine in Dev, but in test instance it is not. Followed the same steps and ran the all possible schedules jobs related to ...
Hi all, How to create a widget to show the MTTR in Time Series type can anyone share me the step by step procedure for this. Thanks
Hello, Could someone assist me with adding pagination within an accordion? I'd really appreciate the help!HTML : <body ng-app="accordionApp"> <div ng-controller="AccordionController"> <div class="accordion-item" ng-repeat="item in c.data.pgmg" n...
We have recently upgrade a pre production instance from version Vancouver to Version Xanadu. What we have found is that if you search for an incident or request number in Next Experience search it automatically takes you to the CSM / FSM Configurab...
Hello,While working with the new dashboard for CMDB 360, I noticed that some of my discovery sources are not shown in the graph. For example we have 6 discovery sources in the graph, while if you go to the "cmdb_ci" table and group by discovery sourc...
Hi All,I want ServiceNow to send a notification to a user with all the details filled in the record producer by the end user. But when users click submit button it should not create a case but send only the notifications along with the attachment f...
