Resolved! document intelligent
i have use the doc intel to extract some data from image and put it into field in incident but now i need to extract all text in image that is attached into incident how to do that ?
Forum Posts
SMTPSender: no recipients, email send ignored
Emails to group's DL (email id) are being send ignored with error "SMTPSender: no recipients, email send ignored". The emails for other requestors and approvers are being sent correctly. SMTP and POP3 are connected and show no errors. This issue has ...
Loop through user's manager in hierarchy
Hi All,I need some help to design the solution. In my use case, I have 5 managers in user table, so I know the sys_ids and users name. I have created a sys property to store all these sys_ids.Now, I want to loop through the manager field until 1 of ...
I need to change 'Is there anything else I can assist you with?' with grey out when bot ask that
Hi Everyone We need to disable the text box from the user when the Bot ask's the below question'Is there anything else I can assist you with?' in virtual agent
How to calculate the sum of 2 fields and add into another
People can add multiple incident records to the PRB record as mentioned in the below screenshot. So the requirement is whenever the new incident is added to the PRB then system should auto calculate the total value of column "field 1" and populate in...
ServiceNow - Developer
I am interested in ServiceNow Developer role and seeking guidance the best way to become a ServiceNow Developer as per organization requirements.I am doing my now learning course, but would like to know the real time scenarios as organizations are as...
Fix Script to update Lifecycle Stage on business applications
We are running into an issue updating the life cycle stage field on the business application table. The field is a reference to another table but it only has Name on that table. When we run the below script, its showing the End of Life entry as a n...
Testing data lookup rule issue
Hi - Seeking some help ...While testing Data lookup created below 3 fields in incident application and created datalook up table and everything works well , but when i check other tables for example below one , i see these fields , in addition to "Ho...
Service Portal widget customization
in my serviceportal I want to build a widget in which i want to build this type of progress bar widget On clicking on 1,2,3 each step it will take me to new page like on opeining it will be a catalog item/record producer on submit/clicking on procee...
UI action visibility based on condition
Hello, I need one requirement, the recruitment is when the "abc" user open the incident record if the user have the read access of the record they won't able to see the cancel UI action button, if the user having the write access of the record then...
Resolved! Variable details need to be present in sc_request (Request ) table notifications
HI Community, I have a requirement, in global level the variables of the ritm needs to be present in the request notifications.This requirement is not specific to single catalog if request is raised from any catalog item then the variables of that ca...
How to sort List field values
Hi, i have a field of type List which is referenced to sys_choice table.Im trying to order the values by the ‘sequence’ field on the sys_choice table but I had no luck.Any suggestions?
Resolved! Get report URL for use in an iFrame
Team, I want to display a ServiceNow report into either; a - A SharePoint page iFrame; orb - A ServiceNow iFrame widget on a dashboard. For the purpose of displaying multiple reports on the 1 page. I saw the following article, but it's not clear how ...
Issue in populating the Requested for field in REQ
Hi all, I have one use case, i.e., "Requested For" is the same as "Opened By" when multiple RITMs are created under a single request via add to cart. I don't know how to validate the RITM which is submitted via Add to Cart functionality and anyone he...
Resolved! Scheduled Jobs to delete records in a batch of 5000
Hi all, I have wrote below code for scheduled job to delete all the records for specific condition.But i want to delete all the records in a batch of 5000,since there will be excess data.How can i do that? var tableArray = ["abc", "cc", "ii", "rr"];g...
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