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Forum Posts

Create a custom GlideModal popup to apply templates

Hello - We have a requirement to turn off the "Toggle Template Bar" in the Incident form and create a new UI action which will open a new GlideModal popup to show the list of existing template and by selecting it, it should apply the template to the ...

angel7170 by Tera Contributor
  • 786 Views
  • 1 replies
  • 1 helpfuls

Resolved! Empty appointment booking window Issue

Why empty booking window is coming. My record producer on case table has been linked to Appointment booking config for same table Appointment booking config   

Snehal13_0-1706005390127.png Snehal13_1-1706005404531.png
Snehal13 by Kilo Sage
  • 1878 Views
  • 3 replies
  • 1 helpfuls

Issue: Incident Category displays Number instead of a String

After investigation:It has been discovered this issue only happens when an Incident is created from a Case, using the OOB UI Action: Create IncidentWith the OOB CSM integration with Incident Management solution:Only the following fields are mapped by...

Su522 by Kilo Sage
  • 856 Views
  • 2 replies
  • 0 helpfuls

Resolved! Syslog showing many Invalid query detected . . .

Hello,We are receiving these logs and have checked the sc_item_option, item_option_new tables, as well as related business rules and script includes, with no root cause. The sys_ids correlate to variables in the item_option_new table, are active, and...

Zuber1 by Tera Contributor
  • 2489 Views
  • 4 replies
  • 2 helpfuls

Resolved! How can we use Text or String formatting in ServiceNow?

Hello Everyone,Do we have any nice way to format strings in ServiceNow scripts?I am looking for something like the following:var field1 = 'xyz';var field2 = 'abc';var output = "Welcome {0} to {1} instance".format(field1, field2);ORvar output = "Welco...

Question on Email Properties (email_properties.do)

My manager asked me where the configuration is to not send emails except those in the "Send all email to this test email address (non-production testing)" field. I told her I always assumed it was just under-the-hood and as far as I knew, so I though...

jglez1 by Mega Guru
  • 800 Views
  • 1 replies
  • 0 helpfuls

Service Now Data Warehouse Integration

Hello All, Wondering if anyone has any success stories on integrating Snowvr data into a data warehouse platform?   We are exploring this to increase our analytics capabilities.  Thanks,Shawn C. 

SCCBMO by Tera Contributor
  • 917 Views
  • 1 replies
  • 1 helpfuls

Resolved! How to be included in the TechNow distribution List

One of my teammates attended 30 January 2025 TechNow: Discover Yokohama event @ 8am PST today and mentioned that she believes she received the invite as her name is on the ServiceNow distribution list.Please let me know how I can have my email addres...

Resolved! Xanadu Workspace Email Client

In a Xanadu release, the workspace email client got compacted (to see cc and bcc you have to click on them for the field to appear). Is it possible to configure it so the cc and bcc fields are always visible without having to click on them?

AlexandraV by Tera Contributor
  • 715 Views
  • 1 replies
  • 0 helpfuls