HiI have a subflow that runs on change requests when a specific set of conditions are met (outage) and triggers various approvals for this.The issue I have is that the sub flow is only triggering approvals when there is a outage created on the chang...
How do I rerun a flow that failed or did not generate a task after I had made a modification to the flow?
Hello, on hardware records on the "General" tab I entered a user name on the "Assigned To" field and saved the record. Next, I clicked on the "Asset history" tab and expected that the "Last Assigned to User" field would populate, but it is greyed ou...
I am a ServiceNow Platform administrator for my agency. We have 3 instances, (dev, test, and prod), and each instance contains a report module that I cannot recreate in my PDI. I am trying to troubleshoot slowness when users search reports. I can rec...
I have a requirement to restrict any incidents that are assigned to the HR group to only be able to be seen by the members of that group. The users that are in the HR group have the ITIL role, as well as users of other groups. How should my business ...
Is anyone successfully using the SFTP action step to copy file attachments to a server? I am not sure what the 'Attachment records' field is expecting as input. It seems like it wants a sys_id, based on the error message, but it only seems to be grab...
Hi All, I really need your help as i am stuck for scenario here and i think i am doing everything right maybe if the instance is broken or maybe i am missing something.I have built the below flow (ideally it should run on "AI Search" BUT on my instan...
Hi, any help would be much appreciated. I've added a now-select component to my custom component and now when I run the `snc ui-component develop` command I get the following error: ERROR in ./node_modules/@servicenow/now-select/src/_now-select.scss ...
Hi,Suppose I am working on Flow Designer. In worst case I forgot to set my Update Set for some changes in the Flow Designer. Now I realized and set the Update Set. To capture the changes which I missed, will it be enough if I just add a dummy comment...
Client has a share point and wanted to create folder when case is updated with RITM number. Is there any possibility to create folder from servicenow system to share point on Updation of case in servicenow. Any help would be appreciated. Thank you.
Hello, I am stuck with a requirement. The requirement is simple. We have a Jira Task that we create from Incident (so the the incident is the parent of the jira task). We want to copy the short description of the incident to the summary field of Jira...
Good Day, I'm trying to call a Script Include using GlideAjax from the Workspace Client Script in an UI Action. I need a Script Include since the UI Action requires to get data from a Table via GlideRecord which does not work with Client Scripts.But ...
Hi Experts, We have issue when typing text in the Overall Synopsis/Findings field. When the autosave interval kicks in, the cursor jumps from current position to its initial position in the field as shown in the figure. Is there a way that the cursor...
Hello,I wanted to make a particular field editable for 'itil' users when the incident state is 'closed'. I tried make the 'Make fields read-only on close' UI policy inactive and making the ACL inactive which has description as 'Allow write for all fi...
Hi All,I have created 3 Read ACL for those 3 columns on the specific table (snap 1). How to add group name to exclude the read access ? I gave it in "Security Attribute Condition" section (snap 2)?is it correct ?Is there any other way to achieve this...
