Voice Notification Setup

[Lakshmi Prabha]

When a P1 incident is assigned to a group, customer needs a Voice message/Phone call to their mobile number stating a P1 incident is assigned to their group.

I have already configured email/SMS notification. Its working fine.

Customer needs to Voice message /Phone call if high priority incident is assigned to their group.

In Notification preferences i have   selected type as "Voice" and gave the Mobile number. It didn't Work.

Did any one configured Voice message/Phone call notification when an Incident is assigned?

[Dilip Puligilla]

Hi Lakshmi Prabha

Please try these links, it might helps you

Working with Notify - ServiceNow Wiki

Using Notify with On-Call Scheduling - ServiceNow Wiki

Using Subscription Based Notifications - ServiceNow Wiki

Thanks

Dilip

[Lakshmi Prabha]

Do we need Notify Plugin to be enabled to have this feature. I hope Notify plugin has separate subscription.

[Ken83]

Check out this app in the store → https://store.servicenow.com/$appstore.do#!/store/application/fc9054d24f905200077c4aa28110c762/1.0.0...

[Dilip Puligilla]

Hi lakshmi,

Yes, you need to activate, you reach out them using Hi or search in store for the plugin

Thanks

Dilip