Voting app

[Tom Alday]

I'm trying to create an app that allows users to make suggestions/enhancement requests (records) and then other users can vote on them, kind of like Reddit. This is to create a kind of "crowd-sourced" enhancement cycle where I pluck out the highest rated and add them to my backlog. I was thinking it might be good idea to see if I could port the 5 star rating system from the KB and apply it to this custom app, has anyone done that? Or is there some better way I'm not seeing?

[chris_bertelsen]

Tom, we have a similar need.   Did you ever figure this out?

[TrevorK]

Sorry for jumping in, but thought I would share my 2 cents.

I would almost wonder if the new survey functionality (Eureka or Dublin is when it came out) would be suited for the voting portion. A voting method is really just a survey. The survey module will allow you a bunch of out of the box ways to poll your users for the specific customization, and limit them to only being able to take the survey once (as in, vote on the idea once so they cannot just keep voting on ideas they love to make them happen). If I recall from playing with it, surveys can even show up in a "My Work" list.

I would think that to simulate what is above, you could just have a form that takes in the input (where you store it is up to you). When a record is inserted into this table, you create a draft survey that follows your template through a business rule. Admins are notified, and when they approve of the suggestion (in case the suggestion is to scrap the beer fridge they can say "no way" and not even let it get to a vote), it is moved into an active state and people are allowed to vote on it through a link. How you display the surveys (each new feature idea) is up to you - you could display a list to the user, email them, etc...

This is of course all based on my belief that a voting app is really just a survey app. For us, we are trying to use what ServiceNow provides more and more rather than going out on our own and trying to replicate it because we just have too many requests otherwise.

[mitzaka]

Did you guys find something which does that? I want to do this for my enhancements as well.

Actually I was thinking that an option would be to use the Live Feed functionality, especially now after it's pumped up in Fuji.

You can follow a record(enhancement), invite members,   teams, create very quick Polls with custom questions (pretty much like an enhancement-internal survey) in which people can vote (if you have created the voting questions). I think it's kind of handy.

Only downside is that LiveFeed itself does have a lot of stuff in it - many menus, many options, many places to look and it could be a bit confusing.

Anyway, as for me, if I don't find anything easier I will probably try to run that.

Cheers!

[Tom Alday]

I'm pretty much now just waiting for this to be available - Idea Box - YouTube

In the meantime I did see this in Share that may do some of what you want - ServiceNow Share