Vulnerable Item- Request exception

RSSG
Tera Contributor

Hi All

 

I have a requirement where I need to display the "Reason" Selected on Request Exception  to be visible on VIT form view as separate column. So that whenever any Reason is selected on Request Exception it should auto populate on form view.

 

Reason selected here..

RSSG_0-1687954977315.png

 

require reason to reflect here.

RSSG_1-1687955043112.png

 

3 REPLIES 3

Voona Rohila
Mega Patron
Mega Patron

Hi @RSSG 

When Request Exception is raised then a State Change Approval is created and is linked to the VIT which has the reason details, You can write a BR on that table and update the VIT record.

VoonaRohila_0-1687957102560.png

 


Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP

Hi @Voona Rohila 

Thanks for prompt reply.

 

I tried following what you suggested but it seems not exactly I could get it.

Can you try explaining me through screenshots.? May be that would help a lot.

 

Thanks!

So once you fill All the 3 fields and click on request Approval, then a State Change Approval is created.You can check State Change Approvals Related list on VIT form.

 

All the details you filled are stored on the State change approval record, You can write a BR on that table to update the VIT record.


Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP