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wait for condition in flow designer always Cancelled

Rakesh50
Mega Sage

12 hours ago

Hi,

I have created a basic Flow Designer configuration to copy the Resolve SLA business elapsed time value into a custom resolve time field.

To achieve this, I used a “Wait for condition” step to wait until the record is resolved. However, the flow is getting canceled consistently, and I’m not sure why this is happening.

Could you please review the condition I’ve configured (attached below) and let me know if I am missing anything or if there is any misconfiguration?

Rakesh50_0-1777550702158.png

Rakesh50_1-1777550766175.pngRakesh50_2-1777550830728.pngRakesh50_3-1777550884090.png

 

 

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jcmings
ServiceNow Employee

2 hours ago - last edited 2 hours ago

Have you clicked into the details for the flow execution? Reviewed the flow logs?

 

Out of curiosity, why are you trying to copy the resolve time into a custom field?

 

Can you set the trigger to when the SLA itself reaches a resolved state, to then set the value? So instead of having a wait for, the flow only triggers when the condition is met.

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